At pavegrove.shop, we are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, here is our refund policy and process.
- Refund Scope
We support refund requests within 30 days of purchase.
The item must be in good condition, unused, undamaged, and with its original packaging and labels.
Special offer items, clearance items, or gift cards are not eligible for refunds (unless otherwise stated on the product page).
- Refund Process
Log in to your account, go to your order page, and submit a refund request, or contact customer service directly.
Fill in the reason for the refund and upload relevant photos (e.g., damaged goods).
We will review your refund request within 3–5 business days and notify you of the review result via email.
Once approved, the refund will be returned to your original payment account.
- Refund Time
Processing Time: Refund review completed within 3–5 business days.
Payment Platform Arrival Time: Generally 5–10 business days, depending on the bank or payment service provider.
- Refund Notes
Refunds do not include order shipping costs (unless the product has quality issues or the wrong item was shipped).
Shipping costs for returns due to customer reasons (e.g., incorrect size) are the customer’s responsibility.
We reserve the right to refuse a refund request if the product is found to be non-original or damaged by the customer.
- Contact Us
For refund inquiries or special circumstances, please contact:
Company: Pavegrove LLC
Address: 30095 VIA DE LA MESA, TEMECULA, CA 92591
Business Email: wesley@pavegrove.shop or support@pavegrove.shop
Phone: (442) 345-7811