Welcome to pavegrove.shop’s Help Center! We want to make your shopping experience smooth and convenient. Here you’ll find frequently asked questions and solutions to help you quickly find the information you need.
- Order Related
How to place an order?
Browse our product categories or search for the items you want.
Select your size or quantity and click “Add to Cart”.
Proceed to checkout, fill in your shipping information, and choose a payment method.
Can I cancel or modify my order?
Once payment is complete, we will process and ship your order immediately, so cancellation or modification may be limited. Please contact customer service as soon as possible, and we will do our best to assist you.
How to track my order?
After placing your order, you will receive a confirmation email containing tracking information.
You can log in to your account to check the order status or use the tracking number provided by the logistics company.
- Returns and Refunds
How to return items?
We support returns within 30 days of receiving the item, provided the item is intact and unused.
Please visit the Returns page for detailed instructions.
How long does it take for a refund to arrive?
Refunds will be returned to the original payment account. Processing time is generally 5-10 business days, depending on the payment platform.
- Payment and Billing
Which payment methods are supported?
Major payment methods such as credit cards and debit cards are accepted.
One-time Sales Instructions
All our orders are one-time purchases and do not include auto-renewal or duplicate charges.
- Product Information
Product Care Guide
Different materials used in sportswear and equipment have different cleaning and care requirements. Please refer to the instructions on the product label.